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Returns Information

Returns Information

If you would like the return or exchange your item we recommend reading the below information before submitting your request via our online returns portal. Once we have received your request, and it is accepted we will send you a label for shipping your item.

When you are happy to start your return, please click HERE 


Returns Policy
Our returns policy lasts 30 days from purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For parcels that have been undelivered due to rejection of delivery, missed, failed delivery or due to incorrect details being supplied for delivery, the item/s cost will only be refunded. This is to cover the postage cost incurred for sending out the item/s.
Exchanges
Unfortunately, we cannot accept exchanges at this time. If you wish to change your product to a different one on our site, please submit a return request for your initial order and place a new order for the replacement.
Damaged items
If an item you receive is damaged please contact us within 24 hours of receipt. We cannot be held responsible after this time. We will require you to send us photos of the damaged items within 48 hours of you letting us know about the damaged item so we can claim the damages back from our couriers. If it is only the packaging that is damaged, we can quite often send a replacement to you with no need for a return. You can do so via the returns portal and submit your photos, or please contact us at hello@aspireartglass.com where one of our team will be happy to assist.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We aim to process refunds within 72 hours of receiving returned goods.
Return Costs
Unless there is an issue with your order, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.